This Privacy Policy defines the procedure for processing and protecting the personal data of users of the website of Nina Shakele, available at: www.nina-shakele.lv.

By using the website and submitting forms (applications, questionnaires, messages), you confirm your consent to the terms of this Policy.

1. General Provisions
1.1. This Privacy Policy has been prepared in accordance with the requirements of the EU General Data Protection Regulation (GDPR) and the Personal Data Protection Law of the Republic of Latvia, as well as general privacy principles.

1.2. The website administrator and personal data controller is:
Nina Shakele, psychiatrist and CBT psychotherapist.
E-mail: nina.shakel@gmail.com
Postal address: Miera iela 15, Rīga, Latvia

2. Data Collected
When filling out forms and using the website, the following categories of data may be collected:

• Name and surname
• Contact details (phone number, e-mail address)
• Information provided by the user in the form (for example, description of the issue, information about medication use and health condition)
• Personal identification code (in cases of issuing prescriptions)
• Technical data: IP address, cookies, information about the device and browser used

Medical data transmitted through forms are used solely for providing consultation services and are not shared with third parties without your consent.

3. Purposes of Data Processing
Personal data are processed for the following purposes:

• Appointment booking, processing of applications, and feedback
• Preparation and provision of consultations
• Issuing prescriptions and maintaining medical records
• Improving the website’s functionality and quality of service
• Compliance with legal requirements in the fields of healthcare and accounting

4. Data Transfer and Storage
4.1. All personal data are stored securely and are not transferred to third parties, except in cases provided for by law (for example, at the request of state authorities or medical institutions, when there are legal grounds).

4.2. Access to the data is granted only to Nina Shakele and authorized specialists who ensure the operation of the website and appointment system, under the condition of confidentiality.

4.3. Medical information is stored in accordance with professional standards and the principles of medical confidentiality.

5. Data Retention Period
Personal data are stored no longer than necessary to achieve the purposes specified in Section 3, or for the periods established by law (for example, medical documentation retention periods).
After the retention period expires, the data are deleted or anonymized.

6. Personal Data Protection
To protect personal data, organizational and technical measures are implemented, including:

• Use of secure servers and data transmission protocols (HTTPS);
• Limiting access to data;
• Regular software updates;
• Data encryption during transmission and storage;
• Confidentiality obligations for all personnel and specialists with access to the data.

7. User Rights
You have the right to:
Receive information about which data are collected and processed;
Request a copy of your data;
Request correction or deletion of your data;
Restrict processing or withdraw consent (if this does not contradict medical or legal obligations);
Submit a complaint to the Data State Inspectorate (Datu valsts inspekcija).
To exercise your rights, please contact: nina.shakel@gmail.com

8. Use of Cookies
The website may use cookies to ensure proper functionality and analyze visitor activity.
You can disable cookies in your browser settings; however, this may affect the functionality of certain website features.

9. Changes to the Policy
This Privacy Policy may be updated periodically.
The current version is always published on this page.

10. Contact
If you have any questions regarding the processing of personal data, please contact:
nina.shakel@gmail.com
Rīga, Latvia